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Complaint Policy

Date of Revision: October 1, 2024

At Seducify AI, we are dedicated to providing our users with a seamless and enjoyable experience. We recognize that issues or concerns may arise during the use of our platform, and we are committed to addressing them in a timely and efficient manner. This policy outlines the steps users can take to submit complaints and the process we follow to resolve them.

1. Customer Support

Our dedicated support team is here to assist users with any concerns or complaints related to Seducify AI. We aim to handle all inquiries with professionalism, confidentiality, and fairness. Users can reach our support team at any time with questions or issues through the appropriate contact channels.

2. How to Submit a Complaint

To file a complaint, users can contact our customer support team via email at [email protected] or use the in-app reporting feature found in the "Contact" section.

3. Information to Provide

When submitting a complaint, we encourage users to provide the following details to ensure a quick and thorough investigation:

  • User's full name and email address
  • A clear description of the complaint, including relevant dates, times, or events
  • Any supporting documentation, such as screenshots, if applicable

4. Acknowledgment of Complaint

Once a complaint is submitted, our support team will acknowledge receipt within 24 hours, providing confirmation via email or in-app notification.

5. Investigation and Resolution

Each complaint will undergo a thorough investigation to understand the issue at hand. Our goal is to resolve complaints as quickly as possible. Depending on the complexity of the case, some complaints may require more time to ensure a complete investigation. Users will be kept informed of the progress and expected resolution timeline.

6. Feedback and Follow-Up

After the investigation is complete, users will be informed of the outcome and any actions taken. We may ask for feedback on how the complaint was handled to improve our services continuously.

7. Escalation Process

If users are dissatisfied with the resolution, they may request further escalation by notifying our support team within a reasonable timeframe. A different team or individual, not involved in the initial investigation, will reassess the case and reconsider the resolution. The user will be updated with the outcome of the escalation in due course.